Professional Services
Expert services for exceptional results
Purchase dedicated time with our solutions engineering team today.
Network Services Solutions
From light assistance to full support, we have you covered.
Service Implementation
Planning
Assistance with requirements gathering, solution design, documentation and resource allocation.
Implementation
Best-practice consulting for your origin configuration, custom VCL development, and Fastly services with or without Compute@Edge.
Testing
Configuration validation and testing setup.
Go-Live
Monitor and address issues during final production testing and deployment.
Professional Service Hours
Compute
Partner with us to deploy, manage, and scale your serverless programs with confidence and Compute@Edge.
Custom solutions
Get in touch with our experts to discuss how our custom solutions can be tailored to meet your unique business needs.
Service Configuration
Set up a service, a user-defined set of caching rules and behavior for a website or application, then edit and refine your configuration.
Streaming and video packaging
Scale your streaming content delivery when using Fastly as a globally distributed HTTP streaming network or add our On-the-Fly Packager (OTFP) service.
Cache time fine-tuning
Configure cache lifetime and conditions for detailed control over how long content persists in the cache.
Custom Header Logic
Create and configure headers to determine how you want content served to your users.
Cache Hit Ratio, shielding, and clustering
Expert review of your existing configuration and service settings and recommended incremental performance improvements you can make to take full advantage of Fastly's edge cloud network.
Gzip and Brotli (origin based) compression
Configuration change suggestions to ensure requested objects have the proper compression for each content type.
HTTP/2 readiness
Support HTTP/2 with the appropriate network protocol changes to and recommendations on how to optimize for it.
TCP/IP protocols
Maximize request throughput while reducing last mile latency on how your Fastly services send data via TCP/IP to end users.
Site Performance Analysis
An in-depth performance review so you can understand precisely where optimization opportunities exist in your stack.
Varnish, VCL, and Compute@Edge training
Fastly Varnish Configuration Language (VCL) is used to generate and compile change across your Fastly services. Expert coaching through Compute@Edge functionality.
Logging Insights (with SumoLogic)
Develop preconfigured dashboards
Develop Overview, Origin Performance, Quality of Service, and Visitors dashboards to quickly identify anomalies.
Focus on actionable data
Analyze and correlate any aspect of HTTP and HTTPS requests and responses to gain visibility into your service, allowing you to make informed decisions and changes.
"Fastly has delivered a great service for our org. Besides the outstanding quality of the platform, Fastly delivers a personal professional service from the design and inception phase, to the delivery and operationalization of the service."
Head of Platform, Banking
"Working with Fastly has proven to be a great choice for our business. They are professional, responsive, and have worked closely with us on our custom setup."
VP of Engineering, IT Services
"When you need to deploy complex solutions and you need someone to support you during the deployment process, Fastly comes to help you on this. Very easy to implement and customize, but the most important point is the knowledge they have based on other implementations, that will give you better perspectives on how to approach your challenges."
CTO, Media and Publishing
Security Solutions
From initial Fastly Next-Gen WAF deployment to ongoing training and deep integration into your systems and processes, our team of application security experts are here to help every step of the way. Whether you’re a small business with a one-person security team or a large enterprise, we partner with you for success.
Managed Security Service
The Fastly Managed Security Service proactively protects your apps from cyber threats. With our team of experts continually monitoring your Fastly security products, you’ll have peace of mind knowing that your apps are protected and available. This service includes all features of our Response Security Service plus 24/7 proactive monitoring and remediation from our Customer Security Operations Center (CSOC), monthly and post-event reports and reviews, and expert collaboration with threat hunting and readiness drills.
Reduce security overhead and increase business efficiency
Improve your security posture with our application security experts and a 15-minute response time Service Level Agreement (SLA)
Plan ahead of high-profile traffic events for better customer experiences
Response Security Service
Our Response Security Service provides Fastly Next-Gen WAF customers with priority, direct access to Fastly’s 24/7/365 CSOC, regular configuration maintenance, and an industry-leading response SLA.
Count on expert security responses in minutes, not hours or days
Improve your readiness against incoming web attacks
Augment and extend your teams with meaningful security guidance, virtual training, and support during attacks
Receive assistance with reviewing custom-configured rules, identifying potential misconfigurations, and defending against the latest exploits
Service Implementation
A successful initial rollout of the Fastly Next-Gen WAF in your environment is key to stopping web app and API threats. Security implementation services provide you with a clear path to quickly and efficiently get blocking mode up and running in your applications. Join over 90% of our customers who deploy our next-gen WAF in full blocking mode. Leverage our team’s passion for technical excellence to help successfully plan, test, and deploy solutions to protect your applications.
Realize the quickest time to value with tailored deployment assistance
Receive professional guidance for getting the most from your WAF
Mitigate risk with automated protections around unique business logic
Develop deployment patterns for complex application architectures
Continuity Essentials
Maximize the value of Fastly’s Next-Gen WAF by starting off your implementation strong. Continuity Essentials is an annual service offering that provides introductory training and strategic guidance. Fortify your web security strategy with technical expertise, quick start up times, and streamlined deployment. This service is separate from our Security Technical Account Management team.
Introductory training and onboarding call
Quarterly deployment assessments
Extensive security and product knowledge to advance web security
Review of product roadmap, open support cases, bugs, and features at your request.
Don’t take our word for it
Our customers repeatedly point to our superior technical efficacy and customer support. That’s why we’re the only WAAP vendor to receive the Gartner Peer Insights Customers' Choice distinction five years in a row.
Read the report"Our company has found Fastly to be rock solid for not only content delivery, but also web security and support. Fastly has been such a huge value add to our business. So much more than a CDN. Fastly has the best support of any company we have ever worked with."
Sr. Full Stack Web Developer, Retail
"Fastly and its team of security experts genuinely know what it means to keep companies safe from hackers. The customer experience has been outstanding and added support is rated five stars. I would 100% recommended any company join the Fastly band if you want to ensure your customer data is secure."
Application Security Engineer, Media and Publishing
"When you need to deploy complex solutions and you need someone to support you during the deployment process, Fastly comes to help you on this. Very easy to implement and customize, but the most important point is the knowledge they have based on other implementations, that will give you better perspectives on how to approach your challenges."
CTO, Media and Publishing
"We’ve got a lot on our plate, so we look for technology that gives us what we need out of the box. [Security solutions like the Fastly Next-Gen WAF] that you can turn on and immediately get known threat signature detection is really helpful for a team like ours."
Matt Ogle
Platform engineer